Windows 7 Home Premium has an extensive help and support section, with much of its content pulled from the Web. Additional assistance can be found on the Microsoft website, which has a dedicated set of support pages. The best way to solve any problem with Windows 7 is to first identify the cause -- such as a recent hardware or software change -- and then work on a fix.
Identifying Problems
Identify the cause of the problem as far as possible, as this makes searching for a solution easier. A recent hardware or software change is often to blame and you can try uninstalling the relevant device or program. If you're having problems printing, for example, consult the supplied documentation and the manufacturer's website. If you're experiencing issues with a particular program, check the developer's website and any related support forums. If Windows is behaving erratically, won't start, or crashes at random points, then more work is necessary to find a root cause and a relevant fix.
Built-In Troubleshooting Tools
Windows 7 Home Premium comes with an extensive help and support section, which is launched from the Windows orb. The "Help and Support" link appears in the right-hand column. You can search through help topics or search for particular issues. The System Restore utility -- found under "All Programs," "Accessories," "System Tools" in the "Start" menu -- rolls back the system settings, installed software and enabled devices to a previous point in time and fixes many common problems. Safe Mode is another built-in utility that loads only the most important Windows drivers and processes; press "F8" while the PC boots up to access it. You can use it to enable access to the operating system when it's otherwise refusing to start.
Online Help
The Microsoft website has an extensive support section at support.microsoft.com. From there you can browse through common problems and search for specific issues. If Windows 7 is displaying error codes or continually running into the same problem, use this information to make your search terms as specific as possible. In addition, Microsoft provides a free Fixit utility for download to scan your PC for problems and apply any relevant fixes.
Free Utilities And Downloads
There are many third-party utilities that help with Windows 7 Home Premium problems. These include tools for fixing corrupted files, mending problems with the registry settings file, removing malware from the hard drive, and testing the underlying hardware. Visit a software library such as download.com to find relevant utilities; use the editorial and user reviews to find programs that are known to be trustworthy and effective.
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